We recently received some good news: ISSA, the worldwide cleaning industry association, announced that APEX Surface Care had achieved Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (GB) certification with honors. We not only demonstrated that we are a professional, credible and customer-focused organization capable of delivering a comprehensive green cleaning program, but we did so while scoring 100% in every category.
CIMS-GB certified organizations must meet the industry standard in six core areas—quality systems; service delivery; human resources; health, safety and environmental stewardship; management commitment; and green building—and undergo a comprehensive assessment of management and operational execution. APEX is one of just a few specialty care providers nationwide to attain this status.
We’re honored to join this elite group of building service contractors. We’re proud that our processes and procedures have been validated by an independent, accredited assessor. We’re excited to be able to add the CIMS-GB with Honors certification to our growing list of accomplishments.
But most of all, we’re pleased to be able to offer our current and future clients the peace of mind that comes with knowing they’ve selected a partner capable of providing consistent, quality service.
When you choose a CIMS-GB certified company, you are ensuring that you are partnering with a company that has proven quality control processes in place. This is especially important in today’s world, where cleaning and disinfecting require specific, measurable protocols.
We invest in ongoing training through our national training center and program to ensure our technicians are up to date on the latest products and methods. Each year we dedicate hundreds of hours to training on topics ranging from safety to communication to technical know-how.
When you choose a CIMS-GB certified company, you are ensuring that you are partnering with a company that delivers a consistently high level of service. We aren’t trying to be the biggest company out there. We are trying to provide world-class service and deliver delight with every interaction.
But don’t take our word for it. Ask our clients. We have averaged a 9.4 Net Promoter Score on our last 5,400 post-service surveys.
When you choose a CIMS-GB certified company, you are ensuring that you are partnering with a company that has a sustainable business model that will provide you with valuable, long-term service. We have been providing a variety of flooring services for image-conscious organizations across the country for nearly 20 years. We aren’t going anywhere.
With our experience comes expertise and an ability to keep moving forward. From building a completely customized enterprise-based system from the ground up to helping introduce a line of robotic vacuum cleaners to the market, we are passionate about innovation.
When you choose a CIMS-GB certified company, you are ensuring that you are partnering with a company that is truly professional and capable of getting the job done. At APEX, we have the products, equipment and know-how to provide the services our clients need.
When the COVID-19 pandemic hit, for example, we didn’t have to rush out and purchase a bunch of supplies in order to disinfect our clients’ workplaces. We already had what we needed because we’d been providing infection control services for over 10 years.
Today, many facility managers aren’t simply choosing companies that are CIMS-GB certified; they’re requiring it. It’s not uncommon for organizations to stipulate that only CIMS-GB certified organizations are eligible to be awarded a cleaning service contract.
This achievement simply confirms what everyone on the APEX team has known all along: We are committed to providing our clients with high-quality, customer-focused services and a comprehensive green cleaning program based on LEED for Existing Buildings: Operations and Maintenance (LEED-EBOM) green cleaning criteria. But it’s not enough for us to know it. Having a third-party organization as prestigious as ISSA validate our quality, systems, and client satisfaction is a testament to our amazing employees.
Whether you need carpet care, resilient floor care, furniture and textile care, tile and grout cleaning, architectural surfaces care, or infection prevention services, you can trust APEX to provide outstanding, personalized service. As our CIMS-GB certification attests, we don’t just talk the talk; we walk the walk. Give us a call today and let us show you the APEX difference.